Returns and Refunds Policy

Welcome to Swag Trendz!

We understand that sometimes things don’t go as planned, and we’re here to help ensure your satisfaction. Below are the details of our Returns and Refunds Policy.

Print on Demand (POD) Products:

Damaged or Defective Items:

  • In the rare event that an item arrives damaged or defective, please contact us within 7 days of receiving the product with photographic evidence of the issue. We will arrange for a reprint and reshipment of the product at no additional cost to you.

Incorrect Orders:

  • If you receive a different item than what you ordered, please notify us immediately. We will send the correct item as soon as possible.


  • Due to the custom nature of POD products, we cannot accept returns based on customer error or change of mind. Please review your order carefully before checking out.

DSers Products:

General Returns:

  • If you’re not satisfied with your purchase, you may return the product within 30 days of receipt. The item must be in its original condition and packaging.
  • To initiate a return, please contact our support team with your order number and reason for the return. We’ll provide you with instructions on how to proceed.


  • Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method within 30 days.
  • Please note, shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

General Information:


  • At this time, we do not offer direct exchanges. If you need a different item, you will need to initiate a return and place a new order.

Shipping Costs:

  • The customer is responsible for paying the shipping costs for returning an item. Shipping costs are non-refundable.

Contact Us:

  • If you have any questions or concerns about your order, please contact us at

Policy Updates:

  • Swag Trendz reserves the right to modify this returns and refunds policy at any time. We encourage customers to review it frequently.

Thank you for shopping with us!